Owning a rental property comes with enough to think about.

You don't need an email every time someone changes a lightbulb, but you certainly shouldn’t be left wondering:

1. Has that maintenance issue been sorted?
2. Is someone following it up?
3. Is there anything you need to do?

Sometimes, things take time. A tradie might be waiting on parts, a tenant might need to confirm access times, or more investigation may be needed to find the right solution. These delays are a normal part of managing a rental property and they don't necessarily mean something is wrong.

The real difference is whether you're kept in the loop while things are being sorted.

Good communication from a property manager means responding promptly, keeping you updated on progress and anything important that comes up, letting you know when a decision is needed, and following things through rather than simply passing them on.

If you're looking for a property manager, there are three questions worth asking:

1. How often will you keep me updated on my property?
2. How quickly can I expect to hear back when I get in touch?
3. Will you keep me informed about maintenance issues and tenant concerns, and let me know when you need my input?

The answers can tell you a lot about what it's like to work with a property manager. Your property manager should take things off your plate, not become another thing on it. That's the kind of service we believe you deserve at Ruby Housing.

Looking for a property manager who takes the hassle out of managing your rental? Flick us a message or give us a call. We're always happy to have a chat about how we can help.