03 379 5033





How do you assess my application?

We have a comprehensive 7-step assessment that we follow for each tenant on the application.

Will you accept my pets?

  • It depends on the property’s suitability for pets and the owner’s preference.
  • It is important that you disclose details of your pets on your application form  and we can advise any conditions if your application is successful.   

How much is my bond?

We require tenants to pay four weeks bond, which is paid to Tenancy Services and held until the end of the tenancy.

What if my rent is late?

It is part of your rental contract to pay the rent on or before the due date. We have a robust and immediate rent arrears process that starts the day after rent is due, which we rigorously enforce on behalf of our landlords.

Can you increase my rent?  

As per the Residential Tenancies Act, rent can be reviewed and increased no more than every six months. We assess current and recent market rent information before advising. 

Who maintains my lawns and gardens?

Tenants are responsible for maintaining lawns and gardens under the Residential Tenancies Act (RTA), unless otherwise specified in your tenancy agreement. This includes keeping gardens reasonably tidy and lawns mowed regularly with lawn clippings disposed of properly.

How often will you inspect my home?

There is a full inspection carried out at the start and end of each tenancy, with photos. The property is also inspected one month after the start of the tenancy, and then quarterly following. If areas are noted as needing attention, we may inspect more regularly. We will give you a minimum of 48-hours’ notice of an upcoming inspection, as per the RTA.

Who do I contact for repairs?

Please email our office to office@rubyhousing.co.nz , or call on 03-379-5033 and let us know what maintenance is required.

Should I get tenants’ insurance?

We highly recommend that all tenants protect their contents and themselves against liability for damage to the landlord’s property. Tenants’ insurance is fairly inexpensive and a good way to minimise your risk.

How much notice do I need to give to end my tenancy?

  • This depends on whether you have a fixed-term or periodic tenancy. A fixed-term tenancy cannot be ended by notice during the tenancy’s term. However, please do contact your property manager to discuss if your circumstances change.
  • A fixed term tenancy automatically becomes a periodic tenancy when the fixed term expires. However, either party may give notice to end the tenancy at that time. This notice must be given no more than 90 days and no less than 21 days before the agreement’s expiry date.