Getting a tenant is easy; getting the right tenant is what matters.

The rent comes in. The property is looked after. There are no unexpected calls or difficult conversations. Everyone gets on with life. That’s what a good tenancy should look like.

But how do you give yourself the best chance of getting there before the tenancy even begins?

A great-looking application doesn’t always tell the whole story.

1. What was their previous rental history like?
2. What do their previous landlords say?
3. Does the information they’ve provided stack up?
4. Are there any relevant Tenancy Tribunal records or other concerns worth knowing about?

These are the things that can make a real difference, and they’re not always obvious at first glance.

At Ruby Housing, we look beyond the application form. We meet prospective tenants face to face at the property during viewings, then carry out a thorough screening process for every applicant over 18, including:

1. Employer references
2. Current and previous landlord references
3. Character references
4. Social media and online background checks
5. Tenancy Tribunal checks
6. Multi-bureau credit checks

We use this information to identify the strongest applicants and recommend those we believe are the best fit for your property, giving you greater confidence in your choice of tenant.

Finding a tenant isn't simply about filling a vacancy. It's about taking the time to understand who you're renting your property to and making a well-informed decision from the outset.

We also stand behind our tenant selection process. With Ruby Housing's Tenant Selection Guarantee, if a tenant we've approved requires mediation or a Tenancy Tribunal hearing, we cover the application costs and our administration time. It's another way we give property owners greater confidence in the decisions we make.

Of course, no screening process can guarantee a trouble-free tenancy. But the right checks, careful consideration and a property manager who stands behind their decisions can make a real difference.

Your rental property is an investment. Choosing the right tenant deserves more than a quick look at an application. That's the care we believe every tenancy deserves. And that's what you should expect from your property manager.

Thinking about having your rental property professionally managed? Get in touch with Ruby Housing to find out how we can help.